Be as gentle always as possible; and remember that you will catch more flies with a spoonful of honey than with a hundred barrels of vinegar. Such is the nature of the human mind; it rebels against severity, but gentleness renders it amenable to everything. A soft word appeases anger, as water extinguishes fire. No soul so ungrateful, but kindness can make it bear fruit. To speak truths sweetly is to throw burning coals, or rather roses, into a person’s face. How can anyone be angry with another who fights him with pearls and diamonds?
Francis De Sales